Support

CONTACT US

If you have any questions about your order or our products please contact our customer service team. Our hours of operation are:

Monday –Friday 11am-7pm

Saturday-Sunday: Close

PAYMENT

Laza Wireless accepts VISA, MasterCard, American Express, and Discover.

ORDER MODIFICATIONS

If you’ve placed an order online please be sure to review the order carefully.  If you find any errors, please contact us immediately by email at info@lazawireless.com . Please understand that if you do not contact us right away, we will not be able to modify your order. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are completed online.

ORDER STATUS AND CONFIRMATION

An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive and email confirmation within 48 (2 business days) of your order (allow longer if you place your order on a Friday or weekend), please email info@lazawireless.com and we will try to respond to your request right away.

 

ORDER TRACKING

Typically your order will ship within 24 hours (except Sundays. Once it ships, you will receive an email with your tracking number. Shipping usually takes 2-5 business days to arrive depending on your proximity to our fulfillment warehouse in Texas.

BILLING

Once an order has been submitted to Laza Wireless, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. In addition to the bank’s authorization, Laza Wireless software system will run various authorization checks. If for any reason an order is not authorized by Laza Wireless software system, the order will not be processed, nor will an order confirmation be issued. Under these circumstances, the customer WILL NOT be charged. However, the amount will still appear as a pre-authorization for approximately 2-3 business days. Billing will be processed upon shipment of all orders.

ORDERS NOT PROCESSING

Possible reasons that an order would not process:

  • The billing address that is on the order does not match the billing address that the card statement is sent to.
  • Unavailable funds.
  • Incorrect card security code. For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four digit number printed above your account number on the front of your card.
  • Incorrect card number or expiration date.

 

If your order did not process and you still see authorizations on your credit or debit card, please don’t fret. These are not charges, and no money has been taken from your account. They are merely pending authorizations and will drop off your account in 2-3 business days. If you continue to have problems with your credit card on our site, please contact us info@lazawireless.com.