Laza is dedicated to bringing you, our customer, the latest technology in high quality batteries and shockproof cases and accessories. Your Laza case and Laza accessories are covered by a full 30-Day Satisfaction Guarantee policy. All Laza Products purchased may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
You will be asked the reason for your return and you will need to provide your original order number and payment information. Accordingly, please have this information readily available. Laza will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an e-mail which will include your RMA number as well as instructions for the return.
You must use an insured carrier service with a tracking number. Please provide us with return information when available. As part of the requirements for this Return Policy, the returned Laza product must be received by us (at the address specified in the return instructions we provided you with your RMA number), in the original and resalable condition and in the original packaging. You must include a full description of why you are returning the Laza product.
For approved returns, Laza will refund to you the purchase price you paid for the returned Laza product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less shipping charges (which are non-refundable except for returns made under the Warranty). Please allow 6-8 business days to process and approve your request.