This warranty does not cover failure due to normal wear & tear or abuse, and Laza holds no liability for damage to devices, loss of data, loss of business or profits caused by products manufactured or sold directly or indirectly from our company. Replacements are stircktly for defective or damaged items only. Replacement products do not extend the warranty period and will be honored for products within the one (1) year or 180 days from original purchase date depending on the warranty. Laza uses USPS First Class Mail for ALL delivery of product replacements.
Warranty Coverage Requirements
We pride ourselves on providing top-quality protective solutions for both our customers and take quality seriously. We are constantly evolving to ensure our products do the best job to safeguard your investment. When requesting a warranty replacement, we will require proof that the claim is valid. In this regard, we may ask you to, for example, send a photograph of your damaged case, return your product to us for warranty coverage verification, send a photograph of your receipt for the purchase of the product, or provide such other proof to allow us to determine the validity of warranty coverage on your claim.
Laza will not accept replacements without prior authorization and an RMA number. Once you have submitted your request, you will be e-mailed with a ticket number assigned to your case. Please allow 1-3 business days to process and approve your request. If your request is approved, we will send you further information.
Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.After we have received your package, please allow 7-14 business days for final processing of RMA and to issue a replacement.
1. All RMA replacement requests must be filed via the online form and approved by Laza’s RMA Department.
2. Customers who are experiencing issues with a Laza product due to manufacturing defect will be able to upload a digital photograph of the problem area on the form. Acceptable formats include BMP, GIF, JPG, JPEG, or PDF no larger than 1MB.
3. For select products, including those with electrical components, customers may be asked to return the defective product back via a shipping label sent with the replacement. Failure to comply may result in termination of warranty.
4. Laza uses United States Postal Services for delivery of product replacements